FAQ

If you still need more info you can contact our Customer Support Team

SHIPPING & DELIVERY

How can I track my order?

You can track your order in three ways:

  1. Via Email: After your order is shipped, you'll receive an email with a tracking number that links to the tracking page.
  2. Through the Chat Assistant: Use the "Track my Order" feature in the chat assistant by entering your tracking number for real-time updates.
  3. By Logging into Your Account: Sign in to your account on the website to view detailed order information, including tracking and estimated delivery times.
How long does an order takes to be Shipped?

Once you've placed your order, our dedicated team will swiftly dispatch it from our warehouses within 3 days. From there, the journey to your doorstep begins.

Estimated Delivery:

  • Europe: within 3-6 business days.
  • United States: within 3-7 business days.
  • International Orders: within 6-10 business days.
Do you Offer Worldwide Shipping

Yes we offer worldwide shipping. Partnering with various courier services enables us to guarantee swift delivery to our valued customers across different countries

ORDERS

Can I modify my order after placing it?

You can modify your order within 3 hours of placing it by contacting customer support at info@lavishsaint.com.

After this period, modifications may not be possible as orders move into processing. Thank you for your understanding!

What if my order is damaged or incorrect?

If you receive a damaged or incorrect item, contact customer service immediately to initiate a refund or exchange.

What should I do if I don’t receive a confirmation email?

Check your spam or junk folder. If you still don’t see it, contact customer service to confirm your order status.

CAN I RETURN MY ORDER OR EXCHANGE THE SIZE

Of course you can! We accept returns and size exchanges within 15 days. For more info visit our Returns & Refund Policy

SIZING

How do I determine my size for Lavish Saint clothing?

Each product page features a detailed size guide to help you make the right choice.

- To make things even easier, we’ve integrated an AI-powered sizing app directly on each page that will recommend the best size for you, ensuring a flawless fit every time.

Can I get assistance with sizing?

Yes, you can contact customer support for personalized sizing advice.

What if I fall between sizes?

If you’re between sizes, consider the fit you prefer. For a looser fit, size up; for a tighter fit, size down.

PAYMENTS

What payment methods are accepted?

We accept major credit and debit cards, PayPal, IDeal, Shop Pay, AMEX , Apple Pay, Google Pay, and possibly other payment options. Check the checkout page for a complete list.

What should I do if my payment is declined?

Check your card details for accuracy, ensure sufficient funds, and contact your bank if issues persist. Additionally you can contact our customer support for more assistance

Is it safe to use my credit card online?

Yes, we use secure encryption methods to protect your payment information during transactions.

RETURNS & REFUNDS

DO YOU ACCEPT RETRNS OR SIZE EXCHANGES

Yes , we accept returns and size exchanges within 15 days. For more info visit our Returns & Refund Policy

WHAT IS YOUR RETURN POLICY

Visit ourReturn & Refund Page for more details and information

What if my order is damaged or incorrect?

If you receive a damaged or incorrect item, contact customer service immediately to initiate a return or exchange.